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Return Policy

Thank you for selecting BRIL. Every item is backed by our long tradition of selling quality footwear. If you are unsatisfied with your purchase for any reason, simply ship it back to us, within 30 days of receiving your order, and we will happily issue a refund.

RETURN FOR A REFUND

Return shipping is free.

  • We will only accept returns received up to 30 days from delivery of your merchandise.

Returns are subject to inspection upon receipt. All packages, including original containers, must be unmarked and not defaced in any manner.

Once we receive and inspect your return we will issue a credit to you for the value of the merchandise (including any sales tax if applicable), which will be applied to the credit card used on the original purchase. Any shipping charges that may apply will not be refunded. A handling fee of $10.00 will be deducted from the refund amount for each pair returned that we process.

EXCHANGES

If you ordered the incorrect size and would like to exchange your footwear for a new pair, please contact us here.

GIFT RETURNS

If you have a gift return, please note that the original credit card charged will be credited. You may contact us with any questions.

OTHER INFORMATION

Please allow 2-3 weeks (including in-transit time) for the processing of your refund.

Returns that do not meet these requirements will be returned back to you and no refund will be issued.

UNFORTUNATELY, WE CANNOT ACCEPT:

  • Any returns received after 30 days from the delivery of your merchandise. For your convenience the date that we must receive your return is printed on the return slip. (This date is 30 days from the day you received your order. We calculate this by starting from the date your order ships, we add in the shipping time, depending on the shipping method for your order, then we add 30 days.)
  • Any returns for items purchased from other websites or retail stores.

If you have a general question, please use this form here.

Thanks again for choosing BRIL.

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